Shipping policy

Order Processing

All orders will be processed within 1–3 business days once payment is confirmed. Orders placed on weekends or public holidays will start processing on the next working day. After your package is dispatched, we will send a shipping confirmation email including your tracking number.

Delivery Time

International delivery time varies by destination country and local logistics situation. Standard shipping generally takes 7–19 business days. Please understand that occasional delays may occur due to customs inspection, severe weather or carrier operational issues, which are outside our control.

Customs, Duties & Taxes

Import duties, customs taxes and any related handling fees are the responsibility of the recipient. These charges are not included in your order total. We recommend checking your local customs regulations before placing an order to learn about potential extra costs.

Package Tracking

You can track your shipment status using the tracking number from our shipping email. Tracking information may take 2–5 business days to update after the package leaves our warehouse.

Damaged & Defective Goods

Please inspect your package immediately upon receipt. If your items arrive damaged or defective, contact our support team with clear photos of the package and products within 48 hours after delivery. We will review your submission and provide appropriate solutions. Claims for lost packages can only be submitted once the maximum estimated delivery period has passed.

Shipping Address

We cannot modify or update the shipping address after the parcel has been shipped. Please double-check your delivery address carefully before completing checkout.